Early estimates suggest that in the year 2020 net revenues of TIM SA from the sales of goods and services directly related to the sale of goods amounted to PLN 935.3 million which is 17% more than in the year 2019. TIM has also experienced record high revenues in December (PLN 75.9 million) with the second best monthly dynamics of growth in turnover (+25.3% y/y) in the entire 2020.

The year 2020 is the first year in over 33-year history of TIM in which the turnover exceeded PLN 900 million and was higher by nearly PLN 137 million than in the record-breaking year 2019. Almost 70% of this amount, i.e. PLN 650.1 million (+15.7% y/y). was generated by online sales. In December 2020 alone, the estimated turnover from the e-commerce channel amounted to PLN 50.4 million (+17.8% y/y).

– In 2020, we faced much greater challenges than we had expected barely 12 months ago. Most importantly, we have achieved all the previously assumed goals, as also those brought by the reality during the last year – says Krzysztof Folta, the President of the Management Board of TIM SA. – So, although it is difficult to consider the year 2020 as a success in terms of human experiences, in TIM we have experienced the best 12 months in the company’s history. The annual turnover growth dynamics between the years 2019 and 2020 is almost three times higher than that recorded between the years 2018 and 2019 (17% vs. 6.2%) and the revenues from sales in November were as much as 36.5% higher than those recorded a year before. In line with the company’s mid-term strategy, in 2020 we dynamically developed alternative sales models (hybrid marketplace, B2B2C). Also the group of our customers has increased significantly. During the spring and autumn pandemic waves, over 1000 new business customers registered on the TIM.pl platform every month. A lot of them trusted us and chose e-commerce as the safest way to do shopping. The credit for all this goes to all TIM employees – the transition to a remote work model in March, practically overnight, had, despite all the fears, a positive impact on the effectiveness of individual areas of TIM’s business operations. It has not disturbed the processes of acquisition of new or handling the existing customers – adds Krzysztof Folta